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Please scroll down for quick answers to frequently asked questions and direct phone numbers for specific services.

Please Note: During the COVID-19 pandemic, Section 8 voucher holders who experience a decrease in income due to the outbreak will not be held to the two voluntary interims between regular re-exams.

We manage several state, federal and private housing assistance programs to help with urgent costs associated with staying housed. It is necessary to document your income and housing situation before we can determine your eligibility. Please click here for applications in multiple languages and more information regarding the process.

Housing Assistance is the only HUD-approved housing counseling agency serving Cape Cod and the Islands. This foreclosure counseling is a free service regardless of income level. Beware of foreclosure rescue offers that charge you money! Reverse mortgage counseling is also available for a fee or for free if you earn 200% or less of the federally defined poverty income levels.

For reverse mortgage or foreclosure prevention contact:
Heidi Archibald, 508-771-5400, ext. 207 or send an email.

You can use this online income change reporting form when reporting interim changes to household income and composition. If you have questions about this new process, please contact your Program Counselor.

The waiting lists for most vouchers are several years long, so start your application today! Some programs may have earlier availability, if you are eligible. To determine which program might be right for you, please contact our intake staff at 508-771-5400. If you know the program that fits your situation, you can find applications on our Rental Voucher page. Housing Assistance administers Section 8 and MRVP voucher programs among others. Click here for a full list of subsidized housing voucher and place-based programs.

Individuals looking for shelter can contact St. Joseph’s shelter 774-470-5976. Housing Assistance operates three family shelters with entry through Department of Housing and Community Development.

To apply for family shelter, call the DHCD Remote Assistance line at 866-584-0653 or visit DHCD at the Department of Transitional Assistance, Tuesday and Thursday, 181 North St, Hyannis, MA 02601.

Our fourth shelter, Angel House is a residential rehabilitation treatment program for mothers in recovery and their children. Entry to Angel House is coordinated through the Institute of Health and Recovery 866-705-2807.

Please see our Cape Community Real Estate Property Listings for currently available affordable homes and rentals. Visit this website for a comprehensive state list: https://search.housingnavigatorma.org/

Housing Assistance is one of nine regional Housing Consumer Education Centers (HCEC) in Massachusetts. HCECs are designed to help people with housing problems find the appropriate assistance. We provide a variety of workshops, services and materials designed for all types of housing consumers and providers, including tenants, home buyers, homeowners and owners of rental properties. Our Money Matters personal finance skills class and our Housing Search classes are free.

Please see our class schedule select which class works for you and register! For more information please contact us at 508-771-5400 or contact Heidi Archibald via email.

All our energy efficiency services begin with a free home energy assessment. To request YOUR energy assessment:

  • Barnstable & Dukes County residents call Cape Light Compact at 800-797-6699.
  • Wareham oil, electric and propane customers call Housing Assistance at 508-771-5400, ext. 123.
  • Wareham natural gas customers call South Shore Community Action Council in Plymouth 877-383-5243 or 508-746-6707.

Housing Assistance Hours

Services are available via phone and email or in-person during the office hours listed below. Please wear masks and allow time for social distancing:

Hyannis
MONDAY – FRIDAY: 
9:00 am – 5:00 pm

Orleans
MONDAY: 
9:30 am – 5:00 pm

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